Terms & Conditions

Refunds and Cancellation of Order

We will refund in full any order cancelled within 24 hours of placing. After this time we will accept cancellations of orders that have not yet been despatched on the following basis: Standard Items will be refunded in full. Special Finish Items are subject to a 35% handling fee which will be deducted from your refund. Once your items have been despatched we will deduct our transport costs incurred from your refund. Any Special Finish items will also be subject to a 35% handling fee in addition to deductions for transport costs. The transport costs that we will deduct amount to £150 per order, for 1-3 items, plus a further £60 per extra item. We will advise you on placement of your order the approximate leadtime for arrival of your items into our depot, however you can check with us to see if your item has been despatched. We do not sell sets. All dimensions are approximate and subject to changes without notice. We will cancellations submitted on any durable media: email, letter or fax. We cannot arrange returns or refunds by telephone. Poynton Pine reserves the right to cancel any order without warning for a full refund. 

Money Back Guarantee

Under the Distance Selling Regulations 2000, you have a right to cancel your order for any item purchased on this website for a full refund. You are entitled to a seven working day "cooling off" period from the date AFTER YOU RECEIVE YOUR GOODS-NOT BEFORE RECEIPT. This only applies to our Standard Finish Items. Special Finish Items returned to us will have a 35% handling fee appplied to the refund. Please also note that matresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned; if you wish to test the mattress please ensure you keep it wrapped until you are sure you want to keep it. To cancel you must email, write or fax us on 01625 871964 within seven days of delivery of your item(s), quoting your order number. We cannot arrange returns by telephone. You must take reasonable care of the item(s) and must not use them if item(s) are to be returned to Poynton Pine Ltd, and return items in their original packaging. You as the customer will be expected to arrange and pay for the transport of goods back to Poynton Pine Ltd. We reserve the right to charge a transport fee for any items refused on delivery (with exception of damaged items). This transport fee will be £150 total for 1-3 items, plus £60 per extra item above this. Once the goods have arrived back to Poynton Pine Ltd we can issue a full refund by cheque only, providing the goods are in the same condition in which they were sent. Refunds may take up to 30 days to process and are by cheque only. 

If you have an Internet order query, please Email us or call us on 01625 871964. 

Our Refunds Policy

Our refunds policy does not affect your statutory rights. Refunds may take up to 30 days to process. All refunds are paid by cheque. Definition of terms used: Special Finish Item: These are items that are personalised and finished to your specification, such as in choice of colour, finish, or size. Standard Items: These are all our ranges where only one standard finish is available. When ordering these items you will not have to specify a colour/ finish.

Ordering

Once an order is placed, delivery time is usually between 3-5 weeks, however, in extreme circumstances this may be up to 8 weeks. If an item is out of stock we will advise you on a approximate delivery time and give you the option to cancel your order. At the time of placing your order please inform us if you consider that we may encounter any difficulties when delivering your furniture. i.e. please check staircase sizes etc. The goods remain the property of Poynton Pine LTD until valid payment has been received in full. Our policy is strictly payment of balance on delivery. All of our furniture is made from natural wood. Some splitting and shifting of the wood will occur and colours will change over time.

Faults & Returns

All furniture should be checked upon delivery and any serious faults must be reported within seven days of receipt of the product. We offer a twelve month structural guarentee on all furniture ordered through the website / in the shop / on the phone after which time it remains at the discretion of Poynton Pine LTD whether to repair the furniture free of charge. 

Furniture Care

If a laquer finish is requested then any furniture care product may be used to clean or polish. Any waxed furniture must be cleaned with a dry lint free cloth or an application of wax exery 2-3 months if required. Wax is available from the shop or delivery by request. If you are unsure about which finish you have ordered please do not hesitate to contact the shop 01625 871964

Deliveries

We will deliver to any UK mainland address. Delivery charges vary according to distance from the shop and amount spent. details can be found in the charts at the top of each furniture range. If you are unsure about delivery costs please contact us on 01625 871964. We always do our best to keep delivery charges to an absolute minimum but we do use our own transport and whilst this ensures that your furniture arrives in great condition, we are sure you will appreciate that there are costs involved. Please email us for further information.